TERMS & CONDITIONS TERMS AND CONDITIONS OF SALE PRODUCT & COLOURS These are all custom imprinted products and are printed individually, so each item can not be exactly the same. Even though we use state-of-the-art equipment and all our production staff has 10+ years of experience, we can not control the many factors involved in creating the products. Most of these require many steps of completion. Colour match is not guaranteed. TRADEMARKS Customer assumes complete responsibility for artwork and warrants that they have the right to use the marks, symbols, or designs depicted in the artwork. CDN Printing, or its affiliates relies on the customer’s representation that they are authorized to utilize any copy or marks and Customer holds CDN Printing, or its affiliates harmless and will indemnify CDN Printing, or its affiliates for any and all claims resulting from printing, embroidery or other embellishments performed for customer by CDN Printing, or its affiliates. SHIPPING & PICK-UP Pick-up is from our Burlington secure facility. For shipping, we do it on clients behalf. CDN Printing or it’s affiliates are not responsible for delays by the carrier or damage during the shipping process. Any claims will be between the carrier and the client. We will try to assist. From our end, our shipping team always makes sure that all shipping items are properly packaged to avoid any transit damage. We only use CPC, UPS, Fed/Ex or Purolator with tracking. DELAYS In the event CDN Printing, or its affiliates shall be unable or fail at any time to make or supply the goods ordered due to any condition, contingency, delay, failure or cause beyond the control of the CDN Printing, or its affiliates and whether or not any such contingency is presently occurring, CDN Printing, or its affiliates SHALL NOT BE LIABLE TO BUYER FOR FAILURE TO SUPPLY DURING THE PERIOD AND TO THE EXTENT OF SUCH DISABILITY INCLUDING SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING PROFITS OR PROFITS LOST). REFUNDS AND RETURNS ON ITEMS NOT PRINTED CORRECTLY OR DEFECTS Items must be returned at Customers expense with tracking information. Item will be checked for defects or if item is not printed according to the proof (if sent). CDN Printing or its affiliates are not responsible for any loss or delays. If item is not printed accordingly, it will be re-printed and shipped out at no additional charge. If item was a pick-up, you will be notified when ready for pick- up.