QUESTIONS & ANSWERS Where are most of these products created? Virtually all our products are imprinted in-house at our Burlington, ON facility. Having set-up and creation in one place gives us the ability to really ensure amazing quality and result. What is the minimum order? On most of our photo gift products, you can order JUST 1. Yes, 1. But if you are a company and need a lot, ask us for volume discounts. Can I combine all my order and ship all at once? Absolutely. Since it’s all done in-house, we have a lot of control. You can order several items and select pick-up and on the comment section, tell us to combine all your products and ship together. Our team will then give you a quote to ship it all together. Can I pick-up the products in Burlington? Absolutely. For pick-ups our production centre is open Monday to Friday from 10:00 am to 3:00 pm. Closed on statutory holidays. How fast can you print them? On virtually all of them, they can be printed in a few hours. Extreme rush will allow you do to this. How good is the print quality? AMAZING! Since we set-up, create, and print in-house, we do have a lot of control on how the item looks. So we double check everything before it is either shipped or picked-up. Do you guarantee production times? We have a very strong policy that we make sure either it is done early or make sure it is done in time. Do you guarantee delivery times? From our end, we make sure everything is done in time. Sometimes for thing that are being shipped far, our team will make sure they are done earlier to help in reducing the delivery times. Unfortunately, if there are delays in transit from the shipping companies, we don’t take that liability. We use the reliable ones like Fed/Ex, USPS Priority and Canad Post Expedited. If it is a very time sensitive item, please let our team know. If I want a gift delivered to someone, can you do this? Absolutely. When you ask for this service, there is no extra charge, but we will also send you a snapshot of the item, so you know what they are getting. What are our hours? Online ordering: 24/7. Don’t be amazed if our team sends you a note at 11 pm or even on Saturday or Sunday. At production or design centre: We have limited hours for the public. From 10:00 am to 3:00 pm Monday -Friday. What payment methods to you allow? Online: Visa, MasterCard or Amex At the location: Visa, MasterCard, Amex, Debit, E-Transfer or Cash Do you take checks? Only authorized company cheques per discretion Do you guarantee your work? Since we design, set-up and print on site. Plus we have a 3 level checking system. The person that handled your order checks, quality control check and finally the shipping person checks. If there is an issue, well we immediately correct it and re-do it (since we can print in minutes). This way there is virtually no errors. But if for any reason the product is damaged, well don’t worry, simply send it back and we will re-do it and send a new one at no extra charge. That is better than 100% gaurantee.