FAQ Why do so many people order from us and trust us? Simple reasons: 1. Printed in-house in Burlington 2. Order on-line or visit our location 3. Personalization 4. Order just 1 or as many as your wish Since we print them in-house, layout and set-up in house, we have a lot of control on how your product is made. This means having it done the right way the first time. All our products are carefully chosen to give exceptional result during the print process. Best of all! Since we print in-house, many of our products can be printed within an hour! So rush is really not a problem. Where are these instant photo products printed? These photo products from mugs to glass frames are printed in Burlington. Is the product guaranteed? Yes, 100% guaranteed. These go through high quality control. Since these are all produced manually, there is very small chance anything can go wrong. If for any reason the item is defective, we will gladly replace the item. Simply return the damaged item and we will re-produced it. Can you do them same day? Yes, there are a lot of products that we can print same day. As long as your order is in between midnight and 9 am and you have selected same day, it will be ready same day for pick-up or it will be shipped that day (shipping time and delivery is based on the carrier). You can pick-up in Burlington. Can you do a colour match? These products are printed in a very unique way and using and amazing process. It almost seems like they were embedded into the product. Some products are created at a temperature in upwards of 400 degrees. Perfect colour match is not possible. Each one is custom imprinted individually, so each may not be identical to the other. If I am ordering many items, can you ship them altogether, so that I can save on shipping? Absolutely. Just tell us and we will make sure they are shipped together. Can I pick-up the product? Yes, you can pickup the product in Burlington at our location. Can you print on my product? No What type of file types to you accept? We accept JPEG, GIF, TIFF and PDF. Make sure they are high quality. To make sure it is acceptable. Print it from your printer and it is looks good, then it will look great with us. If I send you pictures, can you create a collage and perhaps try to adjust dark image so they look good? If you send us up to 3 images, there is not extra charge to have them fit properly or for cropping either. If you want us to send us 6 images, our team will create a collage and fit them accordingly for $9.95 flat fee. If you want your picture embedded in to a heart, and other elements added, there is only a $9.95 charge. Remember, you can use your own program to create something amazing and send us the JPEG or PDF file and save the artwork charge. I have a business and need a larger quantity greater than 25, can I get a better price? Absolutely. Go to our quote request page and complete the form and we will give you a quote. Do you print on more things than shown online? Yes. Simply ask us. Would I be able to come-in a see some of the products and quality of your work? Absolutely. We are open from 9:30 AM - 3:00 pm. Monday - Friday. (Closed on statutory holidays) Can you print on pens and other corporate give-aways? Yes, we belong to ASI, so we have access to 1000’s of products. Just ask us. Tell us what it is for, your budget and when you need it. We will do the rest.