1. Do you print the photo gifts like mugs, puzzles, apparel in-house? YES, as simple as that. 2. How fast can I have them? On many products, we can have them printed same day. Make sure when you are ordering, you select the production time you want. “Days” are print times and does not include the time it takes to ship. If you have selected that you would like to view a proof, then the production time starts after we get an okay from you. 3. Is there a charge if I send up to 5 images? NO You can leave it to our teams discretion and they will create a collage for you. If you pay $9.95, they can jazz-it-up for you and that includes a free online proof for review. 4. Can I use my own program to design or use CANVA? YES Just have to make sure that the file is high quality and images are at least 300 dpi. Don’t worry, we always check the files and if there is an issue, we will let you know. 5. Do you have an in-house creative team? YES 6. Can I pick-up my order in Burlington? YES Pick-up times are Monday to Saturday from 9 am to 5:45 pm 7. Are your items 100% gauranteed? Even better. Since we print them in-house, all products are triple checked. Even when you place your order, our design team makes sure your images or artwork is good. If for some reason, the item is broken or has a defect, just send it back or bring it in to our Burlington location and we will replace at no charge. Our return rate to date has been less than 1%. Our team goes leaps and bounds to make it right the first time. After all they are gifts and memories.