All orders are looked at 24/7. Don’t be amazed if you get a confirmation or response in the “WEEEE” hours.If it’s a rush or you have a deadline make sure to tell us.Need help after hours?Send send us an email. Our support teams work very late 7 days a week.You can always download our guidelines or check-out our set-up tips.Once you placed your order, uploaded your files and paid for it, our pre-press team will double check if your file is setup correctly. If needed, we will send you a quick online proof to ensure we are seeing what you have sent. If there are issue, we will let you know.Our goal is to make sure we print it right the first time. Our return rate was less than 1% in 2019.